When the setup assistant finishes setting up your Mac, you'll see the Finder, which includes a menu bar at the top of the screen and the desktop below that. Click App Store in the Dock at the bottom of your screen, then find and install any software updates. Set up your HP DeskJet Printer. Download HP printer software here to set up your HP DeskJet printer. Where's the product name? The product name is on the front of your device. My device is not listed. HP DeskJet printers are compact and durable, ready to tackle your print needs.
HP Image Assistant (HPIA)
DESCRIPTION:
The HP Image Assistant is an essential tool that provides assistance to IT System Administrators to improve the quality and security of their HP PCs running Microsoft Windows by analyzing, identifying problems, and recommending solutions.
Version | Date | OS | SoftPaq |
---|---|---|---|
5.0.3 | 10/12/2020 | Windows (8.1,10) | sp110416 |
VERSION 5.0.3
- Release date 10/12/2020, sp110416
- Adds support for Windows 10 v20H2.
- Fixes miscellaneous issues.
VERSION 5.0.2
- Release date 8/03/2020, sp107374
- Adds SoftPaq View in Analyze Image recommendations.
- Adds “/LogFolder:
” command line option to specify where to save the reference files as a zip file. If the /Debug command line option is specified, the debug log will be stored in the specified path. - Fixes miscellaneous issues.
- Removes Migrate OS function.
VERSION 4.5.8.1
- Release date 4/30/2020, sp103654
- Adds support for Windows 10 v2004 (20H1).
- Fixes installation issues for SoftPaqs that have white spaces in the title.
VERSION 4.5.4.1
- Release date 2/12/2020, sp101503
- Adds support for Offline Mode repositories created using Client Management Script Library version 1.4
- Adds support for a non-interactive mode which displays HPIA actions in a progress bar when run from the command line on a client.
- Fixes issue where proxy settings were not working in some environments
Known Limitations:
- Currently HPIA does not support creating a driver pack in the *.wim file on a network share.
- When HP Sure Admin (Enhanced BIOS Authentication Mode) is enabled, users will not be able to update the BIOS through HP Image Assistant (Download Only)
VERSION 4.2.4.1
- Release date 11/8/2019, sp99899
- Adds HP Sure Admin support to the security settings and status in the Analyze Image summary.
- Adds support for Windows 10 v1909.
- Fixes an issue where a Conexant Audio driver for a supported system is not recommended by HP Image Assistant.
- Fixes an issue where HP Image Assistant does not run properly over a network connection.
- Fixes an issue that occurs when a system is analyzed more than once where the text box to provide a BIOS setup password is not displayed.
- Fixes an issue where HP Image Assistant does not recommend a BIOS update for a Z8 G4 Workstation.
VERSION 4.1.2.1
- Release date 8/30/2019, sp98994
- Fixes an issue where the system cannot load configuration files that contain a blank space in the file name.
- Fixes an issue where links do not function properly in the report that is created when a separate unpack folder is used.
VERSION 4.0.12.1
- Release date 7/10/2019, sp98238
- Fixes an issue where an error occurs when analyzing HP EliteBook Folio 1020 G1 Bang & Olufsen Limited Edition.
- Fixes issue loading previously saved configuration file.
VERSION 4.0.10.1
- Release date 6/27/2019, sp97054
- Provides a new and revamped user interface to improve user experience.
- Adds support for DCHU- and UWP-based updates.
- Provides support for HP USB-C Dock G5, HP USB-C/A Universal Dock G2, HP E274d, and HP E244d Dock Firmware.
- Provides support for Windows 10 v1903.
- Provides new command line switches for automation.
- Improves the Readme.html report created after updates are implemented.
- Includes the Advisories data in the recommendation report created after updates are implemented.
- Aligns the format of the Readme.html report and the recommendation report to new user interface.
VERSION 3.5.27.1
- Provides support for Windows 10 1903 64-bit.
- Support for Universal Windows Platform (UWP) application.
- Provides support for the command line which enables HPIA to list recommended UWP applications and updates.
/UWP:Yes|No - Adds support for new dock firmware and driver category.
- Updated the Report for all features.
VERSION 3.5.26.1
- Fixes an issue which causes a null download folder location on a local system running Windows 10 v1809
VERSION 3.5.24.1
- Fixes an issue where HP Image Assistant stops functioning after the Create/Edit My Products List dialog windows are closed.
- Adds support for Windows 10 1809 64-bit.
- Adds support for Windows 10 IoT Enterprise 2019 LTSC 64-bit.
- Updates the message that is displayed when HPIA does not recognize the Windows version on the system.
- Adds a message to indicate that a new version of Windows 10 is expected to be released but is not available yet.
- Adds a method to confirm that a Windows 10 version required by a reference file is found, and displays a message when the correct Windows 10 version is not found.
Note: Windows 10 IoT Enterprise 2019 LTSC (RS5) will first be shipped and supported in January Refresh for RPOS platforms.
VERSION 3.5.21.1
- Fixes an issue where HP Image Assistant stops functioning when an attempt is made to download a SoftPaq without designating the proper system and the system is not connected to the internet.
- Fixes an issue where the system displays Root Element is missing message when seven or more systems are selected for Download SoftPaq.
- Fixes an issue where HP Image Assistant stop functioning on Migrate OS when New BIOS password and Prepare TPM are selected.
- Fixes an issue where HP Image Assistant does not generate zip file when Separate folder by SoftPaq names is selected in the download options.
- Fixes an issue where unintended characters are displayed in HTML reports.
- Fixes an issue where HP ProDesk 600 G4 Desktop Mini is shown as Retail Solutions.
- Enables the option Export to CSV on the File menu item for Download SoftPaqs and Get Drivers features.
- Improves memory performance of the Download SoftPaqs feature to reduce the amount of RAM used during analyze.
- Provides redesigned download and analyze logic on multi-ref files case to reduce memory.
- Provides the following revisions to the My Product List window:
+ Fixes an issue where the window is closed without applying changes.
+ Improves performance when selecting and deselecting products.
+ Changes the initial window width size from 768 to 1024.
VERSION 3.5.18.1
- Integrated and improved SoftPaq Download Manager feature
+ Provides the ability to download updates for multiple PCs.
+ Provides the ability to create custom driver packs.
+ Provides command switches for automation and scripting. - Modifies internet connection check to use ftp.hp.com instead of www.hp.com.
- Improves the initial security digital signature check flow to better handle the case of no internet connection.
- Improves the HTML report.
- Adds user-agent string to http request.
Feature limitation:
- HPIA may stop functioning if you attempt to download a SoftPaq with if you have not selected a platform and do not have an internet connection.
ex: Download SoftPaqs > Create Product list > Click Apply without selecting any devices or OS
VERSION 3.0.11.1
Hp Printer Assistant For Mac
- Fixes incorrect BIOS Family recommendation.
- Fixes HDD firmware recommendation with two or more HDDs in targert.
VERSION 3.0.10.1
- Provides support for Windows 10 version 1803.
- Provides support for Elite Docks firmware.
- Provides the updated software.
- Adds a foward-compatibility with HPIA v3.5 reference files.
- Supports new format of BIOS (Feature.Major.Minor).
- Added commandline prameters:
/ResultFilePath
/ReportFilePath - Fixes an issue where the incorrect current and new password file location were provided in OS Migration BIOS update.
- Fixes empty driver version in capture reference image file.
VERSION 3.0.8.1
- Improvement to release infrastructure
VERSION 3.0.7.1
- Provides notification for available Customer Advisory (CA), Bulletins, and Product Change Notification (PCN) to support the system
- Provides support for silent execution commands.
- Provides firmware recommendation for additional devices.
VERSION 2.2.2.1
- Provides support for Windows 10 version 1709.
- Provides refined options to upgrade the Trusted Platform Module (TPM).
VERSION 2.1.5.1
- Adds support for individual versions of Windows 10.
- Updates the report format.
- Improves the user interface.
VERSION 2.0.10.1
- Provides feature to assist with Windows OS migration.
- Provides limited firmware update support.
- Improves recommendations for all platforms.
- Provides dependency information for the SoftPaq.
VERSION 1.5.8.1
- Provides the ability to download all the out-of-date drivers and applications with single button click.
- Supports 11 language localization.
- Improves recommendations for all platforms.
- Provides proxy server configuration.
- Provides the ability to export data in .csv format.
VERSION 1.0.8.1
- Supports Windows Operating System for which HP provides support for drivers only (OS not pre-installed from factory).
- Added tooltip to the recommended SoftPaq
- Improved recommendation for off-line devices
VERSION 1.0.6.1
- Minor bug fixes and improvements.
VERSION 1.0.5.0
- Fixed bug related with apostrophe '' in software name.
PRODUCT TYPE(S):
- Desktops
- Notebooks
- Workstations
INSTALLATION INSTRUCTIONS:
- Download the file by clicking Download or Obtain Software button and saving the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).
- Double-click the downloaded file and follow the on-screen instructions to extract the contents of the SoftPaq.
When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.
- Your Apple mouse, trackpad, or keyboard isn't working in Windows.
Force Touch isn't designed to work in Windows. - You don't hear audio from the built-in speakers of your Mac in Windows.
- The built-in microphone or camera of your Mac isn't recognized in Windows.
- One or more screen resolutions are unavailable for your display in Windows.
- You can't adjust the brightness of your built-in display in Windows.
- You have issues with Bluetooth or Wi-Fi in Windows.
- You get an alert that Apple Software Update has stopped working.
- You get a message that your PC has a driver or service that isn't ready for this version of Windows.
- Your Mac starts up to a black or blue screen after you install Windows.
If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.
Install the latest macOS updates
Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.
Format a USB flash drive
To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).
- Start your Mac from macOS.
- Plug the USB flash drive into your Mac.
- Open Disk Utility, which is in the Utilities folder of your Applications folder.
- Choose View > Show All Devices from the menu bar.
- From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
- Click the Erase button or tab.
- Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
- Click Erase to format the drive. When done, quit Disk Utility.
Download the Windows support software
After preparing your USB flash drive, complete these steps:
- Make sure that your Mac is connected to the Internet.
- Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
- From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.
Learn what to do if you can't download or save the Windows support software.
Install the Windows support software
Printer Computer Setup Assistant
After downloading the Windows support software to your flash drive, follow these steps to install the software. (If you're attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)
- Make sure that the USB flash drive is plugged into your Mac.
- Start up your Mac in Windows.
- From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you're asked to allow Boot Camp to make changes to your device, click Yes.
- Click Repair to begin installation. If you get an alert that the software hasn't passed Windows Logo testing, click Continue Anyway.
- After installation completes, click Finish, then click Yes when you're asked to restart your Mac.
Learn more
If you can't download or save the Windows support software:
- If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can't be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
- If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
- If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.
- Make sure that your Mac meets the system requirements to install Windows using Boot Camp.
Hp Setup Assistant
If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren't designed to work in Windows.